For organizations ready to move for a total quality framework providing highest levels of customer service and satisfaction, the EFQM Excellence Model provides the means to help achieve this offering a more holistic approach covering wider issues such as leadership, people, partnerships etc. Excellence Model is used by totally committed organizations to the highest levels of service quality, and wish to fully embed a culture of continuous improvement.

The Excellence Model - A Brief Overview

The model consists of nine criteria, these being broken down into five Enablers and four Results elements. Graphically illustrated below how Leadership drives Policy and Strategy, and is implemented via People, Partnerships and Resources through various Processes, which in turn lead to Results. The results are then analysed and used as a means of both monitoring improvements as well as the driver for further adjustments of the business in order to further improve results.

Our Services

Application of the Model's criteria helps organisations utilize their strengths and areas for improvement and become more competitive through the following benefits of EFQM:

• Assess organizations 'excellence' against world class performances
• Test the alignment of organizations activities to their strategy and objectives
• Identify some key improvement opportunities, for input to organizational strategic and operational plans
• Identify, share and spread good practices between different organization sections
• Assess the effectiveness of project design and implementation
• Assess potential supplier suitability

How does Itqan® help?

• We build management confidence, competence and commitment.
• We listen to our customers concerns, wishes and aspirations. We help them build a future vision and develop focused action plan to achieve organization objectives.
• We review customers business operations against the EFQM Business Excellence model to identify strengths and opportunities for improvement and identify appropriate actions.
• We conduct customer and staff surveys to provide an unbiased view of organization perception.
• We support and facilitate mentoring, coaching, management development activities.
• We conduct tailored TQM training programs, from TQM tools and techniques through to the formal adoption of the EFQM Excellence Model.
• We conduct effective on-site assessments and prepare useful feedback reports.