Itqan
® came into the business of Mystery Shopping due to seeing an increasing
demand of customers for more value added service that ensure customer
touch. Each customer values and recognize services that carries customer
care touch.
As it is far cheaper to retain existing customers than to attract new ones; Itqan® simulate customer feedback to keep in touch with customers' views and be able to specifically address them
Itqan® through its Mystery Shopper Affiliate Consultants
would help your organization to:
a. Understand how the services received compared can be compared with
the service the customer expected in actual reality.
b. To be able to see how much the customers trust you and your products
/ services.
c. To compare your performance with your competitors.
d. To understand how much loyalty they feel towards you as a result
of their last transaction.
e. Understand how much your customers feel you value them.
f. Understand whether your customers feel they are treated with dignity
and integrity.
At Itqan® we consider every project a specific challenge where our role is not just to provide data but to work towards our client's aims , objectives and what should be measured and how, advise on the most effective incentive systems.
Itqan ® Consultancy Services
At Itqan® we specialize in what is termed Customer Relationship
Management (CRM) through Mystery Shopping technique used to evaluate
and monitor customer service, operations, employee integrity, merchandising,
service delivery and product / service quality. We tailor our mystery-shopping
program to suit your organization in order to measure and improve your
customer experience.
Itqan ® Training Services for establishing
Mystery Shopping Programs & Effectiveness
We design and run customer service training programs to meet your specific
needs, delivering several customer service and Customer Relationship
Management training courses. Itqan® design the following workshops:
1. Assessment of Mystery Shopping results
2. Excellence Model and Mystery shopping
3. Knowledge , design, data collection, analysis & reporting of
mystery shopping
4. Experience in Customer service & satisfaction attitude
5. Sufficient resources to meet your demands
6. GCC Geographic coverage meeting client needs
7. Experience in variable categories, Healthcare, Industrial, Governmental
and many more
What Are The Benefits of a Mystery Shopping Program?
We offer accurate, reliable and inexpensive method of quality control,
which provides means of:
• Monitoring and measuring service performance
• Improving customer retention
• Providing feedback from front line operations
• Monitoring and Audits compliance and facility conditions - asset
protection
• Ensuring product/service delivery quality.
• Supporting promotional programs
• Allowing competitive analyses
• Complimenting marketing research data
• Identifying training needs and sales opportunities
• Introducing Educational tool for training & development
• Ensuring positive customer relationships on the front line
• Enforcing employee integrity.