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Quality principles and tools initially used in manufacturing are now being
applied across all business activities to exceed customer expectations
and achieve strategic business objectives through effective process management.
The challenge in organizations today is no longer how to design and build a system, but what type of systems to design and build, time, people, and money constraints that preclude everything.
IMC, in conjunction with modern TQM, has addressed the referred aspects with the application of proven quality-based tools and techniques, such as quality circles and statistical process control, to improve business operations, which are applied across all business activities (marketing, finance, design, production, customer service, etc.) for the purpose of exceeding customer needs and expectations and achieving organizational objectives.
While introducing TQM, IMC considers both
the hard (quantitative) and soft (qualitative) sides of product and process
improvement and value creation. Numerical as well as verbal data analysis
coupled with creativity and invention techniques enable organizations
of the clients to efficiently and effectively solve problems, prevent
recurrence, and create value.